Privacy Policy

At Good Goods, your privacy matters, almost as much as joyful jewellery. This policy explains what information we collect, how we use it, and how we keep it safe.

1. What Information We Collect

When you visit our website, place an order or sign up for anything Good Goods–related, we may collect:

  • Personal details: name, email address, shipping/billing address, phone number
  • Payment information: processed securely through trusted third-party payment gateways (we never see or store your full card details)
  • Order details: what you bought, when you bought it
  • Website usage: pages viewed, time on site, clicks, and other analytics
  • Device information: IP address, browser type, cookies, etc.
  • Marketing preferences: if you choose to subscribe or opt in

2. How We Use Your Information

We only use your information to make your Good Goods experience, well… good.

  • To process and ship your orders
  • To send order confirmations, shipping updates and customer support replies
  • To personalise your shopping experience
  • To send marketing emails or SMS (only if you’ve opted in)
  • To analyse website performance and improve what we do
  • To prevent fraud or suspicious activity
  • To comply with legal requirements (the fun stuff)

We do not sell your personal information. Ever. Not for cash, store credit, pastel enamel, or anything else.

3. How We Store & Protect Your Information

We take data security seriously. Your information is stored securely using industry-standard safeguards, encrypted payment systems and trusted third-party platforms (like Shopify, Klaviyo, Stripe and PayPal).

Only authorised humans (not robots, not randoms) can access it when needed to fulfil your order or support you.

4. Sharing Your Information

We may share information with:

  • Trusted service providers (shipping partners, payment gateways, email providers)
  • Analytics or marketing platforms that help run our site
  • Legal authorities if we’re required to comply with the law

But again — we never sell or trade your personal data.

5. Cookies (The Digital Kind)

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember what’s in your cart
  • Understand how you use our site
  • Personalise what you see

You can disable cookies anytime in your browser settings, but some features may stop behaving nicely.

6. Marketing Communications

If you sign up for our emails or SMS, you may receive updates about:

  • New drops
  • Launches
  • Restocks (rare, but magical)
  • Offers, events or news

You can unsubscribe anytime, we won’t take it personally.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing
  • Ask questions about how your data is used

Just email us, we’re happy to help.

8. Children’s Privacy

Our website isn’t designed for children under 13, and we don’t knowingly collect their data.

9. Updates to This Policy

We may update this policy occasionally. The latest version will always be available right here.

10. How to Contact Us

Questions? Concerns? Want to talk about jewellery and/or data protection?

Email: hello@goodgoodsworld.com

We’ll get back to you quickly, we’re big on good communication and good goods.